WaveLynx Partner Portal

Where can I find pricing?

All OEMs are provided pricing when they execute a Business Partner Agreement with WaveLynx.  The pricing has been delivered to the OEM Main contact.

If I buy WaveLynx readers for use with High-Frequency smart cards, do I have to purchase cards from WaveLynx?

Yes, if the readers are WaveLynx off the shelf readers. If the readers contain End-user Customer-owned encryption keys, the end-user may share the keys with any manufacturer they trust to program and supply their cards.

What do Custom Key Services entail?

WaveLynx will generate and/or receive the keys for or from the end-user and securely store the keys for embedding into the readers and credentials during the production process.  WaveLynx will provide Channel protection for all custom key products.  WaveLynx will manage transporting the keys securely upon validated end-user requests to another manufacturer or to the end-user Key Custodian.

What if the end-user wants Custom encryption keys, how do I request this option?

Any individual may request a LEAF custom keyset from WaveLynx by completing the Cc Custom Keysets Reserve form.

What is LEAF?

Please visit LEAFidentity.com/learning-center to learn more about LEAF's mission to empower choice with an agile data model, custom cryptographic keys, and an open ecosystem.

What other devices are compatible with WaveLynx LEAF products?

Device manufacturers are becoming part of the LEAF ecosystem every week, for the latest list of LEAF Cc compatible devices visit www.LEAFidentity.com .

What happens if a customer purchases custom readers / Custom Key Management from WaveLynx, and then WaveLynx goes out of business?

The Custom Key is the ONLY way a customer won't get stuck with something they can no longer support through other manufacturers. The End-user owns the keys and if WaveLynx ever "went out of business" the End User would be issued the full keyset (if they hadn't already requested us to send over to them) via a secure method. They can share their Custom Keyset with another manufacturer who can make readers that will work with the existing WaveLynx readers and credentials. This is also the reason why using LEAF credentials (an openly available data structure is important):  The customer can simply just move on and can keep what they have in place, as they will be compatible.

What is WaveLynx’ mobile credential solution?

We offer an SDK to qualified partners and support the development of multiple mobile solutions making our readers compatible with several options for the end-user.  We also have a FREE mobile App that can be used with WaveLynx readers in a “stand-alone” manner.  It is available in the iOS or Android App store and is called MyPass Mobile Credential.

Will the free Mobile App Credential support multiple devices and applications?

The FREE MyPass Mobile Credential will work with WaveLynx branded readers and may work with any WaveLynx private labeled readers per the OEM’s desire to have it available to work on their private branded readers.

How do I enroll the free MyPass credential into my Access Control System

Similar to LF Prox or HF credential enrollment, at this time the Mobile Credential enrollment must be a manual process. The end-user will download the free Mobile App to their phone, create a PIN, and be issued a free mobile credential (with unique badge number) to their phone. The end-user must then provide that badge information (manually, by email, text, phone,etc) to the people responsible for enrolling users in the Access Control software.

Do you sell Prox Cards and readers?

No, we only sell Prox technology along with smart, secure NFC readers and BLE is optional as well.   

Can you provide readers with a custom label?

Yes, we will do this for a small one-time setup fee.  Please contact your sales representative.

Are WaveLynx products globally certified? 

Yes, our products are certified in 20 countries and we continue to complete additional countries based on customer needs. [LINK here]

Are you products manufactured in the USA?

Yes, all products are manufactured in Broomfield, CO.

What is your Standard Lead time?

We generally quote two to three weeks depending on volume ordered, however we strive to provide customer satisfaction and will expedite shipments upon request at no charge when possible. 

Do you have a minimum order quantity (MOQ)?

Yes the MOQ on readers is 10 and the MOQ on credentials is 200.  If the order is smaller then the minimum required quantity, WaveLynx will apply a small order processing fee.

How do I make changes to an order? 

You may make changes as long as the order is not in production being built, please contact Catherine Carducci @ ccarducci@wavelynxtech.com.

Can I cancel an order?

If the order is for standard product it may be canceled or returned for a 10% restocking fee.  If the order is for custom products all orders are final once they have gone into production.

What is the warranty policy?

WaveLynx Warranty and RMA Policy (PDF)

What is your return policy?

1. Products that are being returned under warranty, may be returned with an RMA (Return Material Authorization) that is issued from WaveLynx Operations.  Please contact Catherine Carducci for an RMA. 
2. Product that is ordered in error or no longer needed may be returned for a 10-25% restocking  fee depending on whether it’s standard or custom key product.

Can I get an advanced replacement if necessary?

Yes.

Is there an additional cost per card for LEAF credentials?

No.

Is there an additional cost for WaveLynx LEAF enabled readers?

Yes, there is an upcharge for Custom Key Management services of $98/reader MSRP. This is a one-time fee per reader for a lifetime of custom key management support and services.

Can you provide credentials with custom artwork?

Yes, you must complete the credential order form along with a custom artwork form in order to process. Please contact Catherine Carducci for the forms and to discuss your custom artwork needs: ccarducci@wavelynxtech.com.

Can we drop ship advanced replacements directly to the End User?

Yes.

Does WaveLynx have any brand requirements?

WaveLynx Branding Guidelines are being developed and will be share here when completed.

Where can I find the WaveLynx Logo for marketing purposes?

WaveLynx logos can be downloaded here:

• WaveLynx Logos (ZIP)

How should I connect the reader to an OSDP panel?

When connecting the reader to an OSDP panel, connect the Green wire to RS485A, and the White wire to RS485B. Verify that the panel is successfully communicating with the reader prior to reading a badge or pressing a key. If the reader is still not communicating with the panel, try swapping the white and green wires. RS485A and RS485B are swapped on some panels.